Virtual Agents for Voice and Chat

Cognigy.AI – the Conversational Automation Platform

Cognigy

Effective automation of internal and external communication

Cognigy.AI is a high-end Conversational AI platform that enables businesses to easily and quickly create and orchestrate virtual agents, with a focus on the efficient automation of customer and employee communication. Its applications are diverse – ranging from sales, marketing, and service to support. Notable features of Cognigy.AI include precise and reliable intent recognition, flexible dialogue management, and seamless integration with third-party systems. This allows you to create an outstanding Conversational User Experience (CUX) for various services.

Cognigy

Our path to intelligent virtual assistants

UDG offers optimal service in the field of Conversational User Experience, from strategy and vision to implementation. Together with you, we conduct a needs analysis, identify user scenarios, develop a chatbot personality, and create the product vision. We work with you to define the scope for the go-live of the virtual assistant and begin the implementation. With just a few pieces of content, we can test the chat or voice bot and iteratively refine it. Your advantage: You can provide a product as early as possible that is tested in the market and with user feedback, allowing for continuous optimization.

Cognigy.AI as an all-in-one and expert solution in the field of CUX

Cognigy.AI provides all the tools required needed to develop both simple and complex chat and voice bots in the shortest possible time. With its modern low-code UI, Cognigy.AI also enables beginners to enrich and expand the assistant with content. Through integration with third-party systems and the easy implementation of logic within the conversation flow, the virtual assistant can handle even complex tasks, thereby sustainably automating processes.

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Unique natural language understanding

Cognigy-AI’s custom NLU impresses with its excellent intent matching and the visual identification of improvement opportunities for individual intents. This is especially useful as the assistants become more complex and need to handle more than just simple tasks. Additionally, an Intent Trainer is available, which documents chat inputs and suggests intents that can be further enriched with additional inputs. Learn more about the new features of Cognigy.AI V4 here.

Versatile integration options into existing systems

UDG focuses on seamless integration of chat and voice bots into existing processes and systems of customers. Cognigy provides the ability to directly integrate third-party data sources into conversations, regardless of whether the data is in CRMs, ERPs, RPAs, or other systems. Consequently, integrations with providers such as Salesforce, Microsoft Dynamics 365, and other platforms are possible.

Cognigy - Dashboard mit Agent Analytics

Conclusion: Cognigy for efficient development of chat and voice bots

Cognigy provides an efficient time-to-market solution through its flexibility and comprehensive product offering. Chat and voice bots are quickly and easily created, optimized, and easy to maintain. In addition to being deployed across various channels – including the company’s own website – Cognigy makes it possible for both simple and complex bots to be accessible to all.